Can I put the packaging
in the microwave or oven?
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- Most of the packagings are microwave proof. This will also be indicated on the items itself.
- NONE of the items are oven proof. They are all made of plastic, and plastic will melt when heated in an oven.
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Underneath a list of all the specific items and their re-heat options
Bowl: Microwave proof if lid is removed
Pizzabox: Microwave proof (But... do you have a microwave this big? 🤔)

What if my packaging broke?
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It depends on wether you bought the box or if you're part of the borro system.
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If you bought the box: You will have to throw it away or contact us so we can still recycle it. There will be no replacement.
If you're part of the Borro system:we can recycle your box  and we'll replace it with a new one without extra costs.

Can I put the packaging
in the freezer?
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No.
We wouldn't recommend doing that, since the plastics might lose quality and will break more easily.

Do I have to wash the packaging
I want to return?
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Yes.
We would like to ask you to remove all food scraps and to rinse the packaging.
The restaurants will wash the packaging professionally once they received the used packaging.

Where do I return my packaging?
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You can check if the restaurant where you got the packaging is team orange or team purple.
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If they are part of the Borro system (team orange),
you can return your packaging to any drop- off point.
If they bought the packaging (team purple) you can only return the packaging where you received it.

Do I have to pay for the packaging?
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A 4 euro deposit will be asked.
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This is to guarantee the reusables will return and will actually be reused. Our main goal is to reduce waste after all, and that's only possible if we actually re-use all items.
Don't worry. Since it's just a deposit, you will get your money back once the restaurant has received their packaging.

What if my packaging broke?
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Don't worry. Just return it to the restaurant. The remains will be recycled and will make a brand- new box.

How long can I keep the packaging?
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You can keep the packaging for 10 days.
Make sure to return your items within that time.
Are you late..? Contact your restaurant.