Frequently asked questions

Got a question? Look below.
Still no answer? Contact us!

FAQ CUSTOMER

FAQ REST0

Can I put the packaging
in the microwave or oven?
‍
- Most of the packagings are microwave proof. This will also be indicated on the items itself.
- NONE of the items are oven proof. They are all made of plastic, and plastic will melt when heated in an oven.
‍
Underneath a list of all the specific items and their re-heat options
Bowl: Microwave proof if lid is removed
Pizzabox: Microwave proof (But... do you have a microwave this big? πŸ€”)
What if my packaging broke?
‍
It depends on wether you bought the box or if you're part of the borro system.
‍
If you bought the box: You will have to throw it away or contact us so we can still recycle it. There will be no replacement.
If you're part of the Borro system:we can recycle your box Β and we'll replace it with a new one without extra costs.
Can I put the packaging
in the freezer?
‍
No.
We wouldn't recommend doing that, since the plastics might lose quality and will break more easily.

Do I have to wash the packaging
I want to return?
‍
Yes.
We would like to ask you to remove all food scraps and to rinse the packaging.
The restaurants will wash the packaging professionally once they received the used packaging.

Where do I return my packaging?
‍
You can check if the restaurant where you got the packaging is team orange or team purple.
‍
If they are part of the Borro system (team orange),
you can return your packaging to any drop- off point.
If they bought the packaging (team purple) you can only return the packaging where you received it.

Do I have to pay for the packaging?
‍
A 4 euro deposit will be asked.
‍
This is to guarantee the reusables will return and will actually be reused. Our main goal is to reduce waste after all, and that's only possible if we actually re-use all items.
Don't worry. Since it's just a deposit, you will get your money back once the restaurant has received their packaging.

What if my packaging broke?
‍
Don't worry. Just return it to the restaurant. The remains will be recycled and will make a brand- new box.


How long can I keep the packaging?
‍
You can keep the packaging for 10 days.
Make sure to return your items within that time.
Are you late..? Contact your restaurant.